Technical support specialist

Great news! Internet Vikings is expanding the Support Team. We’re looking for a talented computer-savvy superhero! Is it you?

We are looking for those who have previous experience of customer support in hosting. You will work for the first/second line support in the web hosting team.

As a person, you are committed, open-minded, customer-oriented and responsible. You like problem-solving and keep up to date on the latest news in the IT world. We expect you to have strong troubleshooting and written English skills (Intermediate & above).

Responsibilities:

  • Provide technical and financial support on the services offered (hosting, domain names, SSL certificates, other services)
  • Ensure to provide excellent customer service through e-mail and tickets in a timely and accurate manner
  • Analyze customer complaints and feedback to supply appropriate solutions
  • Create internal articles and documentation & maintain up-to-date documentation regarding the processes
  • Assist with custom requests from customers
  • Track, follow up and resolve customers issues using best customer care practices
  • Troubleshoot server related, hosting, domain systems, and website issues
  • Prioritize and escalate issues to 2nd line and Operations team

What we’re looking for:

  • 2+ years in support service experience 
  • Experience with domain names, hosting, and SSL support
  • Linux skills 
  • Understanding of Networking and DNS
  • Good English level (Upper-intermediate and higher)

Bonus:

  • Experience with LAMP servers
  • Knowledge of Registry, and Registrar

Internet Vikings is a premium hosting provider entirely tailored for iGaming operators, gaming platforms, and SEO professionals established in 2008. The full suite of services makes Internet Vikings into a One-Stop-Shop and one of the leading providers for technological and digital assets in the iGaming industry. Our clients are spread over +20 countries. 

With the Head Office located in Stockholm (Sweden), our other offices are situated in Poltava, Odesa (Ukraine), and in Sliema (Malta).

Or, know someone who would be a perfect fit? Let them know!

Kharkiv, Ukraine

Sumska Street
61000 Kharkiv Directions View page

Perks & Benefits

We think that working at Internet Vikings is an amazing journey and we strive to make every day as great as possible for our employees.

  • Personal development

    You will be able to make yourself heard and put your ideas into action, having a real impact on the business.

  • We offer an adventure

    We go on trips and have a lot of fun together.

  • A learning experience

    Working at Internet Vikings is an ongoing learning experience for everyone, everyday!

  • We focus on health and wellbeing for our employees

    We encourage exercise by arranging training groups and participate in different races and running competitions.

What makes us tick...?

Being able to provide the best possible solutions for our customers, finding the greatest domain names and solving technically complex issues. Setting challenging goals and gaining success by working together as a team. Those are some of the things that make us tick. Come join us!

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