NOC Engineer
Great news! Internet Vikings is expanding the Support Team. We’re looking for a talented computer-savvy superhero! Is it you?
We are looking for those who have previous experience of customer support in hosting. You will work for the first/second line support in the web hosting team.
As a person, you are committed, open-minded, customer-oriented and responsible. You like problem-solving and keeping up to date on the latest news in the IT world. We expect you to have strong troubleshooting and written English skills (Intermediate & above).
Responsibilities:
- Provide technical support on the services offered (hosting, network, domain names, SSL certificates and other services);
- Ensure we provide excellent customer service through e-mail and tickets in a timely and accurate manner;
- Analyze customer complaints and feedback to suggest and apply appropriate solutions;
- Escalation point for First-line support;
- Maintaining client data and configurations within SLAs;
- Advanced understanding of LAMP/LEMP (tuning of Apache/Nginx, SQL queries, PHP handlers, PHP-FPM in particular);
- Advanced hosting and contentsite troubleshooting skills;
- Troubleshooting (Linux / Windows servers, VMware, networking, WordPress, SSL and others);
- Scripting skills (Bash preferred);
- Other responsibilities include participating in audits and internal projects such as documentation and reporting tasks;
What we’re looking for:
- 3+ years of customer support experience
- Understanding of networking
- Experience with different Linux distros (Debian, Ubuntu, CentOS, etc.)
- Experience with domain names, hosting, and SSL support
- Deep knowledge of DNS principles
- Advanced SSL knowledge
- WordPress troubleshooting, WP CLI
- LAMP/LEMP knowledge (tuning of Apache/Nginx, SQL queries, PHP handlers, PHP-FPM in particular)
- Bash scripting (Advanced)
- Proficiency in websites migrations between servers/providers
Bonus:
- Experience working with VMware technologies
- Knowledge of Registry, and Registrar
Internet Vikings is a premium hosting provider entirely tailored for iGaming operators, gaming platforms, and SEO professionals established in 2008. The full suite of services makes Internet Vikings into a One-Stop Shop and one of the leading providers for technological and digital assets in the iGaming industry. Our clients are spread over +20 countries.
With the Head Office located in Stockholm (Sweden), our other offices are situated in Poltava, Odesa (Ukraine), and in Sliema (Malta).
- Department
- Customer Service
- Role
- Support Technician
- Locations
- Sliema, Malta
Current Job Openings
Sliema, Malta
Perks & Benefits
-
Personal development
You will be able to make yourself heard and put your ideas into action, having a real impact on the business. -
We offer an adventure
We go on trips and have a lot of fun together. -
A learning experience
Working at Internet Vikings is an ongoing learning experience for everyone, everyday! -
We focus on health and wellbeing for our employees
We encourage exercise by arranging training groups and participate in different races and running competitions.
What makes us tick...?
Being able to provide the best possible solutions for our customers, finding the greatest domain names and solving technically complex issues. Setting challenging goals and gaining success by working together as a team. Those are some of the things that make us tick. Come join us!
About Internet Vikings
Internet Vikings is a global iGaming Hosting Provider.
Back in 2008, two Swedish tech-warriors - Victor Jerlin and Rickard Vikström - recognized the urgent need to provide technical hosting solutions for the iGaming industry. They took the opportunity to develop an enterprise offering innovative solutions to iGaming companies, improving their efficiency and security.
An overnight success, Internet Vikings steadily grew into what it is today: a globally recognized industry leader with data centers on every continent, employing more than 40 experts in Sweden, Malta, the United States, Ukraine, and South Africa.
NOC Engineer
Great news! Internet Vikings is expanding the Support Team. We’re looking for a talented computer-savvy superhero! Is it you?
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