Support Technician

Great news! Internet Vikings is expanding the Support Team. We’re looking for a talented computer-savvy superhero! Is it you?

We are looking for those who have previous experience of customer support in hosting. Will be a great plus if you have also worked with support of domain names and know how to communicate complex solutions in a simple way!

The Support team is using Linux and you should also have this skill to be relevant to this role. As a person you are committed, open-minded, customer oriented and responsible. You like problem solving and keep up to date on the latest news in the IT world. We expect you to have strong troubleshooting and written English skills (Intermediate & above).

What you will do:

Operationally follow up tickets and solve various issues that come in through Zendesk. Incoming tickets are distributed through the first line support, and can include matters such as troubleshooting domain names, installing larger plug-ins and general troubleshooting. 

The work is mainly done via email or chat. While resolving issues with servers, services and products you will communicate with correspondent departments within the company to provide the best service for the clients. 

What we offer:

  • A chance to establish an international business network for life. 
  • International atmosphere, entrepreneurship, innovation and creativity. 
  • Work in friendly and supporting team
  • Competitive salary, social benefits.

Internet Vikings is a premium hosting provider entirely tailored for iGaming operators, gaming platforms, and SEO professionals since 2008. The full suite of services includes Managed Hosting solutions across the most relevant jurisdictions, Domains, SEO Content Sites, and Brand Protection Sites - making Internet Vikings into a One-Stop-Shop and one of the leading providers for technological and digital assets in the iGaming industry.

Or, know someone who would be a perfect fit? Let them know!

Sumska Street
61000 Kharkiv Directions

Poltava, Ukraine

Kotlyarevs'koho Street
36000 Poltava Directions

Perks & Benefits

We think that working at Internet Vikings is an amazing journey and we strive to make every day as great as possible for our employees.

  • Personal development

    You will be able to make yourself heard and put your ideas into action, having a real impact on the business.

  • We offer an adventure

    We go on trips and have a lot of fun together.

  • A learning experience

    Working at Internet Vikings is an ongoing learning experience for everyone, everyday!

  • We focus on health and wellbeing for our employees

    We encourage exercise by arranging training groups and participate in different races and running competitions.

What makes us tick...?

Being able to provide the best possible solutions for our customers, finding the greatest domain names and solving technically complex issues. Setting challenging goals and gaining success by working together as a team. Those are some of the things that make us tick. Come join us!

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